FAQ | Pokémon TCG Questions & Answers

Answers to the most common questions about GoldenPoke products, orders, shipping, payments, and returns.

Are your products authentic?

Yes. All sealed products are factory-sealed, and all graded cards are certified by independent grading companies such as PSA, CGC, or BGS. For graded and single cards, the photos show the actual item you will receive.

What languages are your cards in?

We sell Pokémon TCG products in Japanese, English, Chinese, Korean, and Italian. The language of each item is stated in its title.

Which countries do you ship to?

Portugal, all EU countries, the United Kingdom, Switzerland, Norway, Iceland, Liechtenstein, Andorra, Türkiye, Georgia, Azerbaijan, the United States, Canada, Brazil, Argentina, and Colombia. See our Shipping Policy for details.

How much does shipping cost?

All orders are sent with tracked shipping. The cost is calculated at checkout based on your destination and the weight of your order. Orders to Portugal over €250 ship free.

When will my order ship?

Orders are dispatched within 1–3 business days after payment. You will receive a tracking number by email once your order ships; please allow up to 48 hours for tracking to update.

Will I pay customs or import fees?

Orders shipped outside the EU may be subject to customs duties, import taxes, or fees charged by the destination country. These are paid by the customer and are not included in our prices or shipping costs.

How do I pay, and which currency is used?

Payments are processed securely through Shopify, and the available payment methods are shown at checkout. We never see or store your full card details. Prices are in euros, or in US dollars for customers in the United States, Canada, Brazil, Argentina, and Colombia.

Can I return an item?

Yes. You can cancel or return any item within 14 days of receiving it. Email info@goldenpoke.com with your order number to start a return. Sealed products must come back unopened with the factory seal intact, and graded cards in the same undamaged slab. See our Refund Policy for full details.

My order arrived damaged or incorrect. What should I do?

Email info@goldenpoke.com with your order number and photos of the item and packaging, ideally within 48 hours. We will send a replacement or a full refund and cover the return shipping.