Refund policy

14-day returns
You can cancel your order or return any item within 14 days of receiving it, for any reason, without needing to explain why. To start a return, email info@goldenpoke.com with your order number before the 14 days are up. You then have a further 14 days to send the item back.

Condition of returned items
Sealed products (booster boxes, packs, prize packs): please return them unopened, with the factory seal intact. An opened box or pack can no longer be sold as sealed, so if a sealed product comes back opened, we may deduct the resulting loss in value from your refund. This does not apply if the item was faulty or not as described.
Graded cards: the card must come back in the same undamaged slab, with the same certification number shown in the listing.
Single cards and accessories: please return them in the same condition you received them.

Damaged, incorrect, or not as described
Please check your order when it arrives. If anything is damaged, incorrect, or not as described, email info@goldenpoke.com with your order number and photos of the item and packaging, ideally within 48 hours, so we can file a claim with the carrier quickly. We will send a replacement or a full refund, and we cover the return shipping. This does not limit your legal guarantee rights.

How to send a return
Once we confirm your return, send the item, well packed and with tracking, to:
GoldenPoke, Rua Eng. Carlos Boia 18, 2-L, 3810-702 Aveiro, Portugal
For change-of-mind returns, you pay the cost of sending the item back.

Refunds
We refund the item price and the original standard shipping cost within 14 days of receiving the returned item (or proof that you've sent it), to your original payment method. Your bank may take a few extra days to show it.

This policy does not affect your statutory rights under Portuguese and EU consumer law.